Shipping Policy
Updated at Tue Sep 30 2025
At Raptor (Winston Sports), we are committed to delivering your orders in a safe, timely, and reliable manner. This Shipping Policy outlines our process and terms of delivery.
1. Serviceable Locations
* We currently ship orders *across India* through trusted courier partners.
* International shipping may be introduced in the future. (If you want to activate it, please contact us directly at Supprt@raptorwinston.in
2. Processing Time
* All confirmed orders are processed within *1–3 business days* (excluding Sundays and public holidays).
* In case of unexpected delays, customers will be informed via email/phone.
3. Delivery Time
* Estimated delivery time is *4–7 business days* for metro cities and *7–10 business days* for other regions in India.
* Delivery timelines may vary based on location, courier partner, and external factors (strikes, weather, lockdowns, etc.).
4. Shipping Charges
* Shipping charges are calculated at checkout based on order weight, size, and delivery location.
* From time to time, we may offer *free shipping promotions* (details mentioned on the website).
5. Tracking Your Order
* Once dispatched, you will receive an email/SMS with tracking details.
* Customers can track their order status directly on the courier partner’s website.
6. Risk of Loss & Damage
* All products are carefully packed before dispatch.
* Risk of loss or damage transfers to the customer once the order is delivered to the address provided.
* If you receive a package that is tampered with, damaged, or missing items, please *refuse delivery* and contact us immediately.
7. Delivery Attempts
* Our courier partners will attempt delivery *2–3 times*.
* If delivery fails due to incorrect address, unavailability, or refusal to accept, the order may be returned to us. Re-shipping charges will apply in such cases.
8. Undelivered Orders
* If your order remains undelivered beyond the expected time, contact us at *[raptorwinston@gmail.com](mailto:raptorwinston@gmail.com)* with your order number for assistance.
9. Contact Us for Shipping Queries
Winston Sports (Brand: Raptor)
42, Suraj Kund Road, Sports Colony, Meerut, Uttar Pradesh, 250002