Refund & Return Policy
Updated at Tue Sep 30 2025
At Raptor (Winston Sports), we value your trust and strive to ensure that every product you purchase from us meets the highest quality standards. If you are not fully satisfied with your order, we offer a transparent and fair return and refund policy.
1. Eligibility for Returns
* You may request a return within *15 days* of receiving your order.
* To be eligible, items must be:
* Unused and in their original condition.
* In original packaging with all tags, labels, and accessories intact.
* Products not eligible for return include:
* Items damaged due to misuse or negligence.
* Custom-made or personalized products.
* Clearance or final-sale items (if mentioned on product page).
2. Return Process
1. Email us at Supprt@raptorwinston.in with your order number, reason for return, and photographs of the item (if defective/damaged).
2. Our support team will review and approve the request if it meets the criteria.
3. Ship the product back to us at the provided return address.
4. Once received, we will inspect the product and process your request.
3. Refunds
* If approved, your refund will be initiated within *7–10 business days*.
* Refunds will be credited to the *original payment method* used at checkout.
* If the product is returned due to *defect, wrong item, or damage*, we will also refund shipping charges.
* In all other cases, return shipping charges will be borne by the customer.
4. Exchanges
* We allow *like-for-like exchanges* (same product, different size/color, if available).
* If the desired replacement product is unavailable, you may opt for a refund instead.
5. Order Cancellations
* Orders may be cancelled within *24 hours of purchase*, provided they have not been shipped.
* Once shipped, cancellations are not possible. You may request a return after delivery.
6. Damaged or Wrong Items
* If you receive a defective, damaged, or incorrect item, notify us within *48 hours of delivery* with supporting photographs.
* We will arrange a free replacement or issue a full refund.
7. Contact for Returns & Refunds
For return requests, please contact:
Winston Sports (Brand: Raptor)
42, Suraj Kund Road, Sports Colony, Meerut, Uttar Pradesh, 250002